MusivaContact Us
We read every message and reply as soon as we can.
Questions, feedback, billing help or a technical problem — write to us here. Don't forget your Musiva ID.
Opens an email with your Musiva ID already included. This is the easiest way to reach us.
Always include your Musiva ID
You'll find your Musiva ID in the app under Settings → Musiva ID. There's no email or login, so we use it to find your account; without it we may not be able to find your account data. It's a support reference, not a password.
Reporting a problem?
In the app, use Settings → Report a Technical Problem, or email us with:
- Your Musiva ID.
- What you were doing and what happened.
- Your phone model and app version, if you know them.
Billing & refunds
Subscriptions are sold through the App Store and Google Play, so refunds are handled by Apple or Google. You can manage or cancel your subscription anytime in your store account settings.
Your data
You can delete your data from inside the app. See what is deleted and what is kept.
Report content
If you believe a song made with Musiva infringes your rights or breaks our Terms, email us with the details and we'll review it.